We’re excited to announce version 0.13.0 of Sadie! This release marks a major milestone with the introduction of payments and new SMS capabilities, helping your business simplify operations and secure bookings more effectively.

New Features

• Payment Guarantees for Bookings

Sadie can now secure payments for bookings to guarantee reservations. This feature ensures that if a customer doesn’t show up, you’ll still collect the booking fee. All regular payment guarantee rules apply, including charges for cancellations made outside the allowed window.

This is the first step toward a more robust payments system, and we’re already planning future updates to support multiple payment types, fixed-price menus, and other advanced booking options.

Important Note: Payments are not compatible with temporary booking options. If you currently use temporary bookings, you’ll need to stick with the non-payment version of Sadie, which offers a call transfer instead.

• Booking Management via SMS

Sadie can now send SMS messages to your customers, allowing them to edit or cancel their bookings easily. This streamlines the process and keeps everything aligned with your payment guarantee rules.

Setup Requirements: To enable this feature, ensure that SMS notifications are set up in the NowBookIt portal and that “SMS Edit and Cancel” permissions are enabled. Without this configuration, the feature will not function.

• Takeaway Links via SMS

Understanding that many customer calls are for takeaway, Sadie can now send SMS links to your preferred takeaway provider. Whether it’s UberEats, DoorDash, or another service, customers can quickly access the link without the need for additional call time.

What This Means for You

With this update, Sadie gives you:

• More control over bookings with payment guarantees.
• Faster and more convenient booking management for customers.
• A streamlined takeaway process to handle high-demand calls more efficiently.

Looking Ahead

While this version focuses on securing payments, we’re already working on expanding Sadie’s payment capabilities to support more complex booking scenarios and multiple payment types. Stay tuned for these updates in future releases!

We’re thrilled to announce version 0.12.0 of Sadie! This release focuses on improving the quality of conversations, adding new user controls, and fixing some bugs to deliver a more seamless experience for you and your team.

New Features

• Clearer Call Audio

Sadie now includes cutting edge noise cancellation powered by KRISP, reducing background noise for clearer conversations.

• Smarter Conversations

Calls are processed with improved Speech-to-Text technology, making conversations flow more naturally by better detecting pauses.

Improvements

• Easier User Management

You can now edit user details and permissions directly in Sadie, giving you more control over your team.

• Better Phone Number Validation

Sadie ensures phone numbers are checked and validated in the portal preventing any issues with valid phone numbers for call transfers.

Bug Fixes

• Transfer Call Tool Prompt Fixed Sadie no longer prompts for call transfers if the Transfer Call tool is disabled.
• Knowledge Base Restored We fixed an issue where the knowledge base wouldn’t load, so your calls can now resolve more smoothly.
• Greeting Voices Aligned Greetings now use the correct voices for each tenant, ensuring they sound just as you’d expect.

We’re excited to introduce version 0.11.0 of Sadie! This release brings updates to streamline how you manage accounts and venues on the Sadie platform.

New Features

• New User Notifications

Now, when accounts are created or users are added to a tenant, automated email notifications keep everyone in the loop.

Improvements

• Customizable Assistant Settings

You can now personalize assistant settings to display the Venue Name, providing clarity and customization for your team.

• Revamped Transfers Page

The Transfers page has been updated to improve usability, making it simpler to manage call routing and settings.

Bug Fixes

• Fixed an issue where greetings weren’t saving correctly in tenant management, ensuring your setup runs smoothly.
• Addressed an issue where the end-call message was occasionally not being delivered, improving call flow consistency.

We’re excited to unveil version 0.10.0 of Sadie! This release is all about making your experience smoother, faster, and more intuitive. From smarter search options to improved calendar functionality, these updates are designed to help you get the most out of Sadie every day.

New Features

• Enhanced Security for Seamless Access

We’ve improved the way Sadie handles secure connections, ensuring smoother access. This means less hassle and more confidence in your data’s security.

Improvements

• Find Calls Faster

Searching for specific calls is now easier than ever. With the ability to search for call IDs directly in the Overview tab, you can track down the details you need in seconds.

• Better Calendar Controls

Managing bookings has never been simpler. We’ve updated the calendar to only allow date selections up to today, ensuring accurate scheduling every time.

• Cleaner Phone Number Validation

Say goodbye to errors caused by incorrect phone number formats. Our system now checks every phone number field to ensure input accuracy.

• Smarter Data Copying

Need to share call details quickly? You can now copy user data effortlessly.

Bug Fixes

• Fixed an issue where certain venue settings wouldn’t save unless all fields were filled, even when unnecessary. Now, editing venue details is frustration-free.

What This Means for You

With these updates, Sadie helps you stay more organized, work faster, and avoid common mistakes. Whether you're managing bookings, reviewing calls, or tweaking settings, everything is designed to save you time and keep your focus on growing your business.

We are thrilled to announce the launch of version 0.9.0 of Sadie! This release introduces improved call tagging categories, enabling more accurate classification and better insights into call types.

Starting this week, our new call categorization system will roll out, allowing you to gain deeper insights into each interaction type. The update enhances how calls are logged, making it simple to see which calls end with bookings, transfers, or quick information exchanges.

New Features

Call Tagging Enhancements

The call tagging system has been restructured to improve classification accuracy and enhance reporting. Our system now supports a more detailed categorization of calls, enabling better tracking of conversation outcomes and analytics. Each call is automatically tagged into one of the following categories:

• NO INTERACTION: Calls where no meaningful conversation occurred (e.g., complete silence or immediate disconnection).
• CALL TRANSFERRED: Calls where the AI transferred the conversation to a human agent with explicit indication.
• BOOKING: Successful reservation with complete details and confirmation.
• NO AVAILABILITY: Customer requested a booking, but the desired time was unavailable.
• Q&A: Successful information exchange without a booking.
• OTHER: Conversations that don’t fit into the above categories, including incomplete or abandoned bookings.

This change aims to streamline data analysis and improve customer support experiences by categorizing each call more accurately.

Improvements

• Users now see a pop-up option to save credentials upon logging into the Portal.

Bug Fixes

• Fixed an issue with the timezone dropdown in to ensure correct time selection.
• Fix an issue with Sadie calling the Knowledge Base and saying "Oh"

We are thrilled to announce the launch of version 0.8.0 of Sadie! The ability for Sadie to accept payment has been deployed in our QA environment and is currently undergoing testing.

As we prep for this feature we have reworked our onboarding process allowing our customers to start using the platform in a fraction of the time.

Later on this week you will see a version deployment rolling out our new call categories allowing you to better understand the types of calls you are receiving.

Improvements

• "Call Transfers" improved. The call transfer settings have bee resized allowing you to see and change the transfer settings more easily.
• Customer onboarding has been reworked allowing our CSM team to get you on the platform faster.
• Our Portal now loads data much faster so you can spend less time going over data and more time running your business.

Bug Fixes

• Fixed an issue when + is not added to a transfer number causing the transfer case to fail.

Authors Notes

• Lots of behind the scenes changes regarding the way to monitor our platform allowing us to focus on the quality of calls.

We are thrilled to announce the launch of version 0.7.0 of Sadie! As we prep for our payments feature release, we have been working on some quality of life improvements to handle some edge cases with bookings.

Internally we have released a new alerts system with better details to better QA calls and improve Sadie's conversation flow with a caller.

Improvements

• "Working Hours" improved. You can now easily add multiple service times within a day

• Sadie now handles caller inquiries on closed days better
• Sadie is better at understanding what data she needs to make a booking
• Sadie now understands if she missed information to make a booking and will self correct
• Sadie is much better at detecting transfer cases

Bug Fixes

• Fixed an issue on overview not loading when a user has 30+ venues
• Fixed an issue with onboarding where a long venue name broke purchasing a phone number

Authors Notes

• Our first version of Sadie being able to accept Payments is around the corner
• New tagging for call types coming soon
• Edit bookings has started development

We are thrilled to announce the launch of version 0.6.0 of Sadie! This release includes a variety of improvements around the knowledgebase and Sadie's abilityto listen to instructions.

New Features

Renamed "Menu" to "Knowledge Base" in the sidebar"

• Sadie now handles memory recall better and can remember more information about your venue. This also comes as an added bonus of consistency in her following instructions.
• Files now can be edited directly and saved so you no longer have to upload a new file each time.

Improvements

• Sadie is better at calling your customers by their first name
• Sadie is better at following core instructions for making a booking
• Sadie is much better at ending calls when a caller no longer needs help
• Sadie is much better at detecting transfer cases

Bug Fixes

• Fixed an issue with possible double booking senarios

Authors Notes

• Key bug fixes around authentication and user management are coming soon

We are thrilled to announce the launch of version 0.5.1 of Sadie! This release includes a variety of new features, improvements, and bug fixes that will enhance your experience with our platform.

New Features

• ENG-305 | Analytics page for admin | Frontend
• ENG-304 | Add service_blockout_time_window in reservation rules for backend usage | Frontend
• ENG-303 | Enhance booking tab | Frontend
• ENG-297 | Optionally exclude services with past time slots | Sadie AI
• ENG-294 | Manage-users tab | Frontend
• ENG-280 | Database update: See and reset active tally of minutes for venues on demand | Frontend
• ENG-133 | Login adjustment | Frontend

Improvements

• ENG-311 | Create unit tests for all Sadie booking services | Sadie AI
• ENG-306 | Adjust all users management pages | Frontend
• ENG-300 | Refactor the prompt generation and template | Sadie AI
• ENG-299 | Prefilled end call message for tenant creation | Frontend
• ENG-298 | Fix tool IDs from tool_id to id | Sadie AI

Bug Fixes

• ENG-302 | Sidebar issue fix | Frontend
• ENG-260 | Create tenant fix | Frontend

Investigations

• ENG-278 | Wrong tool IDs assigned when creating a new tenant | Frontend
• ENG-277 | Auto-create base transfer cases for new venues in the database | Frontend

Other Updates

• ENG-296 | Sadie should only suggest time slots within 1.5 hours (+/-) of the requested slot | Other

Hot-Fix

• ENG-295 | Hot fix after version 0.4.0 | Sadie AI